Level
1: On-Line Data makes non-billable OnCmd support available to registered users via
email oncmd@onlinedata.com.
Level 2: Should you require immediate assistance via telephone or fax, our support
lines will be open to registered users for US$2.00 per minute with a 5 minute minimum
charged to your Mastercard or VISA.
Level 3: For an annual support contract of US$125, On-Line will provide up to 1 hour
of telephone technical support plus automatic fix level updates. Additional support may be
purchased at US$95 per hour. (telephone charges extra if applicable)
Level 4: For an annual support contract of US$495, On-Line will provide up to 6 hours
of telephone technical support plus automatic fix level updates. Additional support may be
purchased at US$75 per hour. (telephone charges extra if applicable)
Porting & Consulting Services: On-Line Data will be pleased to quote on small or
large projects for custom development or porting of applications using OnCmd.
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